Last updated: 26 October 2026
Ward & Pink respects the privacy of its website visitors and customers and is committed to handling personal information responsibly and transparently in accordance with applicable laws in the Sultanate of Oman.
1. Information We Collect
When you browse our store or place an order, we may collect:
- Name, phone number and email address.
- Delivery address, governorate and wilayat.
- Product, order and purchase details.
- Payment status and transaction information required to process orders.
- Technical information about website usage, such as browser type, device information and pages visited.
- Information collected through cookies and analytics or marketing tools, subject to their settings and applicable consent requirements.
2. How We Use Your Information
We use information to:
- Process, confirm and deliver orders.
- Communicate with customers about orders, enquiries and complaints.
- Process payments and refunds.
- Improve website performance and the shopping experience.
- Analyze website traffic and measure marketing campaign performance.
- Protect our store and customers against fraud and unlawful activities.
- Send promotional communications where the required consent is in place.
You may opt out of marketing communications at any time. This does not affect essential communications concerning your orders.
3. Cookies and Tracking Technologies
Our store may use cookies and similar technologies to operate the website, improve your experience and measure performance.
We use Google Analytics to analyze website usage and may use Meta Pixel to measure advertising performance and understand interactions with our store.
These tools may collect information about website visits and interactions according to their configurations and providers’ policies. Non-essential tracking tools will be activated in accordance with applicable consent requirements and laws.
You can manage cookies through your browser settings. Disabling certain essential cookies may affect some website functions.
4. Sharing Information
We may share necessary information with service providers who help us operate the store, including:
- Delivery companies.
- Online payment providers.
- Hosting and technical service providers.
- Analytics and advertising measurement services.
We may also disclose information when required by law or by a legally authorized authority.
We do not sell customers’ personal information to third parties for their own marketing purposes.
5. Online Payments
Online payments are processed through the payment providers available in our store. Information processed by those providers may also be subject to their own privacy policies.
Ward & Pink does not ask customers to send full payment card details, passwords or confidential verification codes by email or WhatsApp.
6. Data Security and Retention
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss or unlawful use.
We retain information for as long as necessary to fulfill the purposes described in this policy, comply with legal and accounting obligations, or resolve disputes, subject to applicable law.
7. Your Data Rights
Subject to applicable laws in Oman, you may exercise rights relating to your personal information, including requesting access, correction, updating or deletion, or withdrawing consent to processing where applicable, subject to legal exceptions and obligations.
8. International Data Transfers
Some information may be processed or stored by service providers operating outside Oman. Where applicable, such processing will be handled in accordance with relevant legal requirements.
9. Children’s Privacy
Our store is intended for individuals legally able to make purchases. We do not encourage children to submit personal information without meeting applicable parental consent or other legal requirements.
10. Changes to This Privacy Policy
We may update this policy when necessary. The revised version will be published on this page with an updated review date.
11. Contact Us
For enquiries about privacy or personal data, contact us:
Email: [email protected]
WhatsApp: +968 9317 1233
Website: https://wardandpink.com
Ward & Pink – Sultanate of Oman